Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for the Capci platform (the "Service"), operated by TechTrapture Private Limited. Capci sells digital subscription plans and credit packs that are delivered electronically and consumed within the Service. By purchasing, you agree to this policy alongside our Terms of Service.

Payments are processed by our payment gateway (currently Razorpay). Approved refunds are returned to your original payment method.

2. Subscriptions

Paid plans are paid in advance for a fixed period and do not auto-renew. We do not store a payment mandate and will never charge you again automatically, so there is nothing to cancel — your access simply ends when the paid period expires. Renewing is a new purchase you choose to make.

7-day refund window: if you have not meaningfully used the paid features, you may request a full refund within 7 days of the charge. "Meaningfully used" includes generating content, creating logos, or calling the API on a paid quota.

After 7 days, or where the paid features have been used, a paid period is non-refundable and is not refunded pro-rata for the unused remainder, except where required by applicable law.

3. Credits & One-Time Packs

Credit packs are consumed as you use the metered features they pay for. Consumed credits are non-refundable, because the corresponding digital service has already been delivered.

Unused paid credits are refundable within 7 days of purchase, provided there is no indication of abuse, fraud, or violation of our Terms. Refunds are issued for the unused balance only. Credits have no cash value and are not transferable between accounts.

4. Coupons & Complimentary Access

Access granted by a coupon or issued complimentary by us is free of charge and carries no refund — no payment was taken, so there is nothing to return. Coupon-granted periods behave exactly like paid ones in every other respect: they run for a fixed term and then lapse.

5. Cancellation or Changes by Us

If we discontinue the Service, or permanently withdraw a paid feature you are actively paying for, we will refund the unused portion of your current paid period on a pro-rata basis. This is the one case where we do refund pro-rata, because the shortfall is ours and not yours.

This does not apply where access is suspended or terminated because of a breach of our Terms of Service, abuse, or fraud — see section 7.

6. How to Request a Refund

Email team@capci.app from your registered account email with your order/payment ID and the reason for the request. Billing disputes must be raised within 60 days of the charge.

We review every request individually and respond within 3 business days. Approved refunds are processed to your original payment method within 5–7 business days; the time for funds to appear depends on your bank or card issuer.

7. Non-Refundable Situations

Refunds are generally not available where:

• credits have already been consumed;
• access was granted by a coupon or complimentary, so no payment was taken;
• the request falls outside the windows stated above;
• the account violated our Terms of Service or engaged in abuse, fraud, or chargeback misuse;
• dissatisfaction relates solely to the subjective quality of AI-generated output, which is inherently variable and should be reviewed before use.

8. Changes to This Policy

We may update this policy from time to time. The version in force at the time of your purchase governs that purchase. The effective date above indicates the last revision.

9. Contact

Questions about cancellations or refunds: