Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for the Capci platform (the "Service"), operated by Techtrapture Private Limited. Capci sells digital subscription plans and credit packs that are delivered electronically and consumed within the Service. By purchasing, you agree to this policy alongside our Terms of Service.

Payments are processed by Razorpay. Approved refunds are returned to your original payment method.

2. Subscriptions

Paid subscriptions are billed in advance and auto-renew each billing period. You can cancel anytime from your account or by emailing us. Cancellation stops all future renewals.

Cancellation takes effect at the end of your current billing period; you keep access to paid features until then. We do not provide pro-rated refunds for the unused portion of a billing period already started, except where required by applicable law.

If you were charged for a renewal you did not intend and have not meaningfully used the Service in that new period, contact us within 7 days of the charge and we will review it in good faith.

3. Credits & One-Time Packs

Credits are consumed when you generate content. Consumed credits are non-refundable, as the corresponding digital service has already been delivered.

Unused paid credits are refundable within 7 days of purchase, provided there is no indication of abuse, fraud, or violation of our Terms. Refunds are issued for the unused balance only.

4. How to Request a Refund

Email team@capci.app from your registered account email with your order/payment ID and the reason for the request. Billing disputes must be raised within 60 days of the charge.

We review every request individually and respond within 3 business days. Approved refunds are processed to your original payment method within 5–7 business days; the time for funds to appear depends on your bank or card issuer.

5. Non-Refundable Situations

Refunds are generally not available where:

• credits have already been consumed to generate content;
• the request falls outside the windows stated above;
• the account violated our Terms of Service or engaged in abuse, fraud, or chargeback misuse;
• dissatisfaction relates solely to the subjective quality of AI-generated output, which is inherently variable and should be reviewed before use.

6. Contact

Questions about cancellations or refunds: